Troubleshooting

“No Results Found”

If Sevrel can't find relevant documents for your query, try these approaches:

• 1.Rephrase your question. Use different terms — if “OpEx breakdown” doesn't work, try “operating expense budget” or “property expenses.”
• 2.Check the property name. Make sure you're using the exact property name as it appears in your Egnyte folder structure. “Pembroke Lakes” vs “Pembroke Lakes Square” matters.
• 3.Verify the document exists. Browse your Egnyte library to confirm the document is in a folder that Sevrel has access to.
• 4.Be more specific. Broad queries like “tell me about leases” are harder to match. Try “what is the lease term for [tenant] at [property]?”

Slow Responses

Response times depend on the complexity of your query and which model tier the request was routed to. Typical causes of slower responses:

• Complex queries — multi-document comparisons take longer because Sevrel needs to search, read, and synthesize more content
• Deep-reasoning tier — the deep tier produces the most thorough answers but takes longer than the fast or standard tiers
• Large documents — very large files (100+ page PDFs) take longer to extract and process

Fix: For faster responses, break complex questions into simpler, focused queries so they can be handled by the faster model tiers.

Document Not Appearing in Results

If a specific document isn't showing up when you expect it to:

• Confirm the file is in a shared folder within your Egnyte library — files in personal folders may not be accessible
• Check the file format — Sevrel supports PDF, DOCX, XLSX, and text files. Image-only PDFs (scanned without OCR) may not be searchable
• If the file was recently uploaded to Egnyte, it may take a few moments before it appears in search results
• Try searching for the exact file name: “find the file named [exact filename]”

Inaccurate or Unexpected Answers

If an answer doesn't match what you expected:

• Check the citations. Click the source numbers to verify which documents Sevrel used. It may have found a different version of the document than you expected.
• Multiple versions. If your Egnyte library contains multiple versions of a document (e.g., draft and final lease), Sevrel may cite an older version. Be specific about which version you need.
• Rephrase for deeper analysis. For complex financial questions or nuanced lease interpretations, phrasing the query as an analytical request (e.g. “analyze”, “compare”, “interpret”) routes it to a deeper-reasoning tier.
• Rephrase the question. Different wording can lead to different document matches and better answers.

Session Expired

If you see a “session expired” message, simply sign in again. Sessions are time-limited for security. Your conversation history is preserved — you won't lose previous queries and responses.

Still Need Help?

If none of the above resolves your issue, contact the Sevrel support team: